Privacy Policy

 

Effective Date: September 12, 2026

 

Welcome to TrueGloss. We respect your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how TrueGloss ("we," "our," or "us") collects, uses, maintains, and discloses information gathered from users of the truegloss.in website. By accessing or using our platform, you agree to the practices described in this policy.

 

1. Information We Collect

• Personal Identification Information: We may collect personal details when you register on the site, place an order, subscribe to our newsletter, or fill out a form. This includes your full name, email address, physical shipping and billing address, and phone number (+91 81683 28920).

• Payment and Financial Data: When you make a purchase, payment card details (such as credit/debit card numbers or UPI handles) are collected directly and securely processed by our third-party PCI-DSS compliant payment gateway partners. True Gloss does not store your complete banking credentials or card numbers on our local servers.

• Technical and Usage Data: We automatically collect non-personal identification details when you interact with our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

 

2. Use of Collected Information The information we gather from you is utilized for the following operational purposes:

• To process, verify, and fulfill orders for our facial washes, creams, and herbal skincare products.

• To manage customer accounts and provide responsive support via infobalajiherbals@gmail.com.

• To send transactional notifications, including order confirmations, invoice receipts, shipping updates, and delivery alerts.

• To improve our website interface, product catalog, and overall user shopping experience.

• To run promotional offers or send newsletters, provided you have opted in to receive them.

 

3. Data Sharing and Disclosure We do not sell, trade, or rent your personal identification data to third parties. We only share necessary information with trusted operational partners who assist us in operating our website, conducting our business, or servicing you, such as:

• Authorized logistics and courier partners for order delivery.

• Certified payment gateway processors to execute secure financial transactions.

• Legal or regulatory authorities when required by applicable law to protect our rights, safety, or property.

 

4. Data Security Measures We implement robust electronic, physical, and managerial security safeguards—including Secure Socket Layer (SSL) encryption—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

 

 

5. Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy or data protection practices, please contact us at:

• Business Name: Balaji Herbals

• Brand Name: TrueGloss

• Website: https://www.truegloss.in

• Email: infobalajiherbals@gmail.com

• Phone: +91 8168328920